In our opening article of this three-part series, we wrote about the power of being present, and how being totally in the moment can increase the happiness and quality of life each of us experiences, both at home and at work.
Being present in our daily activities and interactions allows us to be more empathetic in our approach to customers, colleagues and personal relationships.
Here’s the next point: Empathy in the workplace definitely influences customer experience and, ultimately, revenues.
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