Three leading hospitality industry technologists gave crisis recovery advice to hospitality industry leaders in the fourth I Meet Hotel industry webinar, 6 May, organised by Bidroom. The three said that the ‘old’ 2020 is gone. Hotels need to embrace big data, not be overwhelmed by it, and understanding new requirements of guests in the aftermath of C19 will be key to survival.
They said that a “wrecking ball” had been taken to the hospitality industry. However, the biggest threat was not C19 turbulence – but applying yesterday’s logic to a C19 and post-C19 world.
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